I have a dell xps laptop, there were some obvious virus issues that Adaware, and Malwarebytes took care of (where mcafee couldn’t) and I thought that the issue was resolved. But now my Mcafee firewall still won’t stay on (I turn it on and it goes right back off) and I’m sure that there’s still an issue that neither adaware or malwarebytes are finding. Should I remove my Mcafee and reinstall, or is there a better option?


Hi,
Adaware and Malwarebytes are not antivirus applications per se, so while both do an excellent job in helping to remove malware, adware and some trojans they may not necessarily dig deep enough to deal with protential worms or rootkits.
Something you could try is a free standalone product from Symantec (Norton). I’ve tested it myself on differing operating systems and found it does a pretty good rootkit scan as well as a general virus scan and removes issues well. As it is standalone you can safely run this program without it intefering with your currently installed Antivirus program.
Once the scans have run and its done its job, you can safely delete the executable you download from Nortons page.
The tool can be found here: http://security.symantec.com/nbrt/npe.as…
Note though this tool digs deep and it may find the odd file that is infact OK. When it gets to end of scan you will see a log of potential risks, all of which can be fixed: At this point you can use a browser to investigate files if you are not certain they are infact dangerous, and if you decide one is actually OK you can deselect if from the scan before fixing.
The tool also creates a restore point which can be used also to counter the removal of files you did not need to remove.
Finally, if you choose to place a checkmark in Rootkit scan (which I recommend) the computer will reboot and scan as it boots, then when it gets to desktop the scan will continue.
The scan itself is relatively fast [no longer than 5 minutes].
Good luck.
Regards,
Javalad